Privacy Policy

Last updated: 26th June 2026

Vendor Creative Co. respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry, book a service, communicate with us or work with us.

Who We Are

Vendor Creative Co. is a Perth-based content creation business providing behind-the-scenes content, social media content, reels and marketing assets for wedding vendors, venues, hospitality businesses, creatives and small businesses.

For privacy-related questions, you can contact us at:

Email: hello@vendorcreativeco.com.au

Business name: Vendor Creative Co.

Location: Perth, Western Australia

What Personal Information We Collect

We may collect personal information including:

  • your name

  • business name

  • email address

  • phone number

  • social media handles

  • website details

  • event or booking details

  • information you provide through our enquiry form

  • payment or invoice details

  • communication history

  • images, videos or content captured as part of our services

We may also collect basic website information such as your IP address, browser type, device information, pages visited and how you interact with our website.

How We Collect Your Information

We may collect personal information when you:

  • visit our website

  • submit an enquiry form

  • book a service

  • email or message us

  • complete a questionnaire

  • engage with us on social media

  • pay an invoice

  • attend a content session

  • work with us as a client, collaborator or supplier

We may also collect information through third-party platforms we use to operate our business, such as Squarespace, Calendly, Dubsado, Dropbox, Google, Instagram, Meta, Stripe, PayPal or Xero.

Why We Collect Your Information

We collect your information so we can:

  • respond to enquiries

  • provide quotes and proposals

  • book and deliver our services

  • communicate with you before, during and after a content session

  • create and deliver content

  • process payments and invoices

  • manage client folders and file delivery

  • improve our website and services

  • market our services

  • comply with our legal, accounting and business obligations

We only collect information that is reasonably necessary for our business.

Photos, Videos and Content

As part of our services, we may capture photos, videos, audio, behind-the-scenes footage, business branding, team members, event setups, venues, products, food, flowers, styling, signage or other creative work.

Content captured during a paid session is provided to the client for their own business and marketing use, subject to the terms agreed at booking.

From time to time, Vendor Creative Co. may share examples of our work on our website, portfolio, social media, proposals or marketing materials. If you have specific privacy preferences, embargo dates, venue restrictions or client confidentiality requirements, please let us know in writing before the session.

How We Use Your Information

We may use your information to:

  • provide services to you

  • send booking information, invoices and updates

  • deliver content and files

  • respond to your messages

  • manage our relationship with you

  • improve our services

  • share relevant updates or offers

  • maintain business records

  • protect our legal rights

  • comply with legal requirements

We do not sell your personal information.

Email Marketing

If you choose to join our email list, we may send occasional updates, offers or useful content.

You can unsubscribe at any time by clicking the unsubscribe link in the email or contacting us directly.

Cookies and Website Analytics

Our website may use cookies, analytics tools and tracking technologies to help us understand how people use our website and improve our services.

This may include tools such as Squarespace analytics, Google Analytics, Meta Pixel or similar platforms.

You can disable cookies through your browser settings, although some website features may not work as intended.

Sharing Your Information

We may share your personal information with trusted third parties who help us operate our business, including:

  • website hosting providers

  • booking platforms

  • client management systems

  • payment processors

  • accounting software

  • cloud storage providers

  • email marketing platforms

  • social media platforms

  • professional advisers such as accountants, lawyers or insurers

We only share information where necessary for our business operations, service delivery or legal obligations.

Overseas Disclosure

Some of the platforms we use may store or process information outside Australia. This may include platforms such as Google, Meta, Squarespace, Dropbox, Calendly, Dubsado, Stripe, PayPal or similar services.

By using our website, submitting an enquiry or working with us, you acknowledge that your information may be stored or processed by these third-party providers in accordance with their own privacy policies.

How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

We may store information in secure online platforms, cloud storage, email systems, accounting software and client management tools.

While we take reasonable care, no online system can be guaranteed to be completely secure.

Accessing or Correcting Your Information

You can request access to the personal information we hold about you or ask us to correct inaccurate information.

To do this, please contact us at hello@vendorcreativeco.com.au

We may need to verify your identity before providing access or making changes.

How Long We Keep Information

We keep personal information for as long as reasonably necessary for the purpose it was collected, including service delivery, business records, legal obligations, accounting requirements and dispute resolution.

When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.

Complaints

If you have concerns about how your personal information has been handled, please contact us at hello@vendorcreativeco.com.au so we can try to resolve the issue.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with the revised date.