Booking terms & conditions
Last updated: 26th June 2026
These Booking Terms & Conditions apply when you book a service with Vendor Creative Co.
By booking a service, paying an invoice, accepting a proposal or confirming a session, you agree to these terms.
About Vendor Creative Co.
Vendor Creative Co. is a Perth-based content creation business providing behind-the-scenes content, reels, raw footage, social media content and marketing assets for wedding vendors, venues, hospitality businesses, creatives and small businesses.
Services
The exact services included in your booking will be outlined in your proposal, invoice, booking form, email agreement or written confirmation.
Services may include, but are not limited to:
behind-the-scenes content capture
wedding vendor content
venue or hospitality content
raw footage
edited reels
social media content
content planning
content delivery via Dropbox or similar platform
Only the services listed in your confirmed package are included.
Any additional work requested outside the agreed scope may incur additional fees.
Booking Confirmation
A booking is not confirmed until Vendor Creative Co. has received any required deposit, booking fee, signed agreement or written confirmation requested.
Dates and times are not held unless your booking has been confirmed.
Payment
Payment terms will be outlined on your invoice or proposal.
Unless otherwise agreed in writing, payment must be made by the due date listed on your invoice.
Vendor Creative Co. may pause work, withhold delivery of content or decline to attend a session if payment has not been received by the required date.
Deposits and Booking Fees
A deposit or booking fee may be required to secure your session date.
This amount covers administration, planning, communication, holding the date and turning away other work.
Deposits or booking fees may be non-refundable where allowed by law, particularly where Vendor Creative Co. has already spent time preparing for the booking or has lost the opportunity to accept other work.
Nothing in these terms limits your rights under Australian Consumer Law.
Cancellations by the Client
If you need to cancel your booking, please notify Vendor Creative Co. in writing as soon as possible.
Cancellation fees may apply depending on how much notice is given, the work already completed, preparation time, costs incurred and whether the date can be rebooked.
Where a cancellation fee applies, it will be a reasonable estimate of the loss, time or costs incurred by Vendor Creative Co.
Rescheduling
You may request to reschedule your booking by contacting Vendor Creative Co. in writing.
Rescheduling is subject to availability and may not always be possible, especially for weddings, events or date-specific sessions.
If a booking is rescheduled with reasonable notice, Vendor Creative Co. will do our best to move the booking to a suitable new date.
Additional fees may apply if rescheduling causes extra costs, additional preparation or loss of availability.
Cancellations by Vendor Creative Co.
If Vendor Creative Co. needs to cancel due to illness, emergency, unsafe conditions, unforeseen circumstances or events outside our control, we will notify you as soon as possible.
Where possible, we will offer to reschedule the booking.
If we cannot provide the agreed service and no suitable alternative can be arranged, you may be entitled to a refund for services not provided.
Event Changes and Delays
The client is responsible for providing accurate information about the session, event location, timing, access, parking, vendor requirements and any restrictions.
Vendor Creative Co. is not responsible for missed content due to incorrect information, late changes, delays, restricted access, venue rules, poor communication or circumstances outside our control.
If the session runs overtime or additional coverage is requested, extra fees may apply.
Wedding and Event Content
Vendor Creative Co. works discreetly and respectfully within active weddings, events and business environments.
The couple, client experience and event operations are always the priority.
Vendor Creative Co. will not intentionally interrupt ceremonies, private moments, guest experiences or vendor workflows for the purpose of creating content.
Unless otherwise agreed, wedding vendor content is generally captured during setup, preparation or agreed behind-the-scenes moments.
Client Permissions and Responsibilities
The client is responsible for ensuring they have any permissions needed for content to be captured at the location or event.
This may include permission from:
the couple
the venue
event organisers
other vendors
team members
employees
guests
brand partners
If there are privacy requirements, embargo dates, venue restrictions, client preferences or areas that must not be filmed, these must be provided to Vendor Creative Co. in writing before the session.
Vendor Creative Co. is not responsible for issues arising where the client has not obtained the necessary permissions or provided relevant restrictions.
Privacy and Sensitive Content
Vendor Creative Co. will make reasonable efforts to avoid capturing private, sensitive or inappropriate content.
However, the client is responsible for advising us in advance of any people, moments, signage, documents, client details, children, private areas or sensitive information that must not be filmed or shared.
Creative Direction
Vendor Creative Co. will use creative judgment when capturing and editing content.
This includes decisions about footage, angles, pacing, structure, clips, style, transitions, cropping, audio and overall delivery.
You are welcome to provide preferences before the session, but final creative decisions remain at the discretion of Vendor Creative Co. unless otherwise agreed.
Revisions
If edited reels or deliverables are included in your package, reasonable minor revisions may be included if stated in your proposal or agreement.
Minor revisions may include simple text changes, clip swaps or small adjustments.
Major changes, new edits, different concepts, additional reels, reshoots or changes outside the original brief may incur additional fees.
Delivery
Content will be delivered through Dropbox, Google Drive or another agreed online platform.
Delivery timeframes will be outlined in your proposal, invoice or written agreement.
While Vendor Creative Co. aims to meet all delivery timeframes, delays may occur due to workload, illness, technical issues, platform delays or circumstances outside our control.
File Storage
Your content may be stored in an online folder for easy access.
Vendor Creative Co. recommends downloading and saving your own copy of all final content.
We do not guarantee that files will be stored indefinitely.
Vendor Creative Co. may delete archived content after a reasonable period.
Video Quality
Online platforms such as Dropbox, Google Drive, Instagram or other preview tools may display videos in lower preview quality.
Downloaded files should be viewed in their exported quality.
Vendor Creative Co. is not responsible for quality loss caused by third-party platforms, compression, uploads, downloads, social media apps or client editing.
Use of Content by the Client
Once final content has been delivered and all invoices have been paid, the client may use the delivered content for their own business marketing purposes.
This may include use on social media, websites, email marketing, advertisements, proposals and other promotional material.
The client must not resell, transfer, license or provide the content to unrelated third parties for commercial use without written permission, unless otherwise agreed.
Use of Content by Vendor Creative Co.
Vendor Creative Co. may use content created during a session for portfolio, website, social media, marketing, proposals, advertising or promotional purposes.
If the content features your business, we may tag your business or send a collaborator invitation where appropriate.
You are not required to accept collaborator invitations.
If you prefer that certain content is not shared, is only tagged, is embargoed until a specific date or is kept private, please advise Vendor Creative Co. in writing before the session.
Ownership and Copyright
Unless otherwise agreed in writing, Vendor Creative Co. retains copyright in the content we create.
Clients receive a licence to use the final delivered content for their own business marketing purposes once full payment has been made.
Raw project files, editing files, unused footage, working files and drafts remain the property of Vendor Creative Co. unless specifically included in your package.
Raw Footage
Raw footage is included only if stated in your package or agreement.
Raw footage may be provided in its original captured format and may include imperfect clips, background noise, movement, partial clips or unusable footage.
Vendor Creative Co. is not required to provide all footage captured unless raw footage is specifically included.
Social Media Performance
Vendor Creative Co. does not guarantee views, engagement, follower growth, enquiries, bookings, sales, reach or specific marketing results from the content created.
Content performance depends on many factors outside our control, including your audience, posting consistency, captions, timing, platform changes, audio choice, strategy, offer and market conditions.
Client-Supplied Materials
If you provide logos, brand assets, footage, images, music, captions, graphics or other materials, you confirm that you have the right to use them.
Vendor Creative Co. is not responsible for copyright, licensing or legal issues relating to materials supplied by the client.
Music and Audio
If you add music, trending audio or sound to content after delivery, you are responsible for ensuring you have the right to use that audio on the relevant platform.
Vendor Creative Co. is not responsible for copyright claims, muted audio, removed posts or platform restrictions caused by music or audio selected by the client.
Travel and Parking
Travel within the Perth Metro area may be included in your package.
Additional travel, parking, accommodation, tolls or access costs may be charged where applicable and will be discussed where possible before booking.
Safety and Access
Vendor Creative Co. may refuse to continue or attend a session if the environment is unsafe, access is unreasonable, behaviour is inappropriate or conditions prevent the service from being provided safely.
In these cases, fees may still apply for time, travel, preparation or work already completed.
Limitation of Liability
To the maximum extent permitted by law, Vendor Creative Co. is not liable for indirect, incidental or consequential loss, including loss of profit, loss of opportunity, loss of business, loss of data or reputational loss.
Our liability is limited to the amount paid for the relevant service, except where the law does not allow this limitation.
Nothing in these terms excludes, restricts or modifies your rights under Australian Consumer Law.
Australian Consumer Law
Our services come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to remedies where services do not meet the consumer guarantees.
Nothing in these terms is intended to remove, limit or override any rights you may have under Australian Consumer Law.
Force Majeure
Vendor Creative Co. is not responsible for delays or failure to provide services caused by events outside our reasonable control.
This may include illness, emergencies, extreme weather, venue restrictions, accidents, natural disasters, technical failure, government restrictions, platform outages or other unforeseen circumstances.
Governing Law
These terms are governed by the laws of Western Australia and Australia.
Any disputes will be handled under the laws and courts of Western Australia, unless otherwise required by law.
Contact
For questions about these Booking Terms & Conditions, please contact:
Vendor Creative Co.
Email: hello@vendorcreativeco.com.au
Location: Perth, Western Australia